We offer a 30 days warranty on all of our repairs excluding any physical or liquid damage that might have occurred on the device.
This generally means that there is an error with the power adapter.
In a scenario where your console freezes, try resetting it. Power down the device in the normal manner at first and then disconnect the power supply completely. Wait a few minutes before reconnecting the device.
Gaming consoles utilize a lot of processing power which are cooled down by fans hence it is vital that the area is ventilated appropriately, otherwise the device may be subject to overheating.
This completely depends on what the problem with the console is but a rough estimate excluding the diagnosis time is 3 days to 2 weeks.